Disconnected…
Given the problems my ISP has with keeping the same address on the Internet connection, I have decided – on 14-Nov-2012 – to switch to another ISP, as far as Internet connectivity concerns. That also meant I have to switch the HD supplier as well, but that’s not a big deal.
Analogue and Digital broadcast, over Coax, will stay where they are, as well as telephony.
We have a one-month notice, so it means that my new ISP will enable the internet connection on 14-Dec-2012.
Yesterday, about 13:40 UTC, my ISP dropped the Internet connection, HD TV and telephone. WITHOUT WARNING. Getting into contact was impossible, so I retried this morning. It turned out that there has been a severe error in procedures: this should not have done before Dec 14th, and only Internet and HDTV should have been involved…
Telephone could be restored but it would take a few days. Internet, however, would need reactivation which would – as was said – two weeks: well after the contract was officially ended.
So I called my new ISP if they could pull instalation forward, but that was impossible.
As a result, I would be left without Internet for about two weeks. The major concern would be mail that would be undeliverable, but there is little I can do about it….Just complain how things had gone wrong.
…or not?
But when I took a look at the router tonight, I found the connection was restored, and on the previous address as well. So the connection is indeed available! As is the HD-TV connectivity. Just phone doesn’t work, yet
Looking back in the logfiles, it must have been about 9:30 that the connection was restored – around the time I had finished my phone call to the service desk. It hadn’t gone that bad, apparently.
Still, I will make a complaint because this shouldn’t have happened in the first place….
Just wondering how long this connection will last, and at what time the switch will take place – and what time it will take.
However: If I would be off line for a few days, it would give me an opportunity to do some needed updates and reorganization, without inteference with normal access. Of course I can still do the updates, but there is now more stress on timing.
Well, you can’t have everything 🙂